Purple Return/Exchange & Refund Policies

Thank you for shopping Purple!

If you are not completely satisfied with your purchase, we’re here to help.

Please note that returns and exchanges cannot be handled through social media. In order to make a return or exchange, you must call or email our Customer Delight team before starting your return. Failure to properly follow our return or exchange protocols may result in an inability to return or exchange your product and an inability to provide any refund.

Also note that Purple CANNOT provide refunds for orders made through Amazon.com. If you ordered through Amazon, YOU MUST CONTACT AMAZON TO RETURN YOUR PURCHASE.

Purple cannot accept returns or provide refunds if the product was not purchased directly from purple.com. Please contact the retailer for more information.

Customer Delight contact information: [email protected]

Returns

Mattresses:

You have 100 calendar days to return your Purple® Bed from the date of delivery. We recommend sleeping on your Purple® Bed for at least 30 nights to allow your body to properly adjust. For recommendations on how to make your sleep experience better, please contact us using the information below or check out our blog!

To be eligible for a return, your Purple® Bed must be clean and undamaged.

Contact:
Email: [email protected]
Phone: 888-848-8456

Seat Cushions:

You have 30 calendar days to return your Purple® Seat Cushion from the date of delivery. To be eligible for a return, your Purple® Seat Cushion must be clean and undamaged.

Contact:
Email: [email protected]
Phone: 888-848-8456

Pillow:

You have 100 calendar days to return your Purple® Pillow from the date of delivery. We recommend sleeping on your Purple® Pillow for at least 30 nights to allow your body to properly adjust. For recommendations on how to make your sleep experience better, please contact us using the information below.

To be eligible for a return, your Purple® Pillow must be clean and undamaged.

Contact:
Email: [email protected]
Phone: 888-848-8456

Mattress Protector:

Due to the nature of the product there is no trial or return policy for the Purple™ Mattress Protector.

Sheets:

Due to the nature of the product there is no trial or return policy for the Purple™ Sheets.

Platform Base:

Due to the nature of the product there is no trial or return policy for the Purple™ Platform Base.

PowerBase:

Due to the nature of the product there is no trial or return policy for the Purple™ PowerBase.


Exchanges

Mattresses:

You have 100 calendar days to exchange your Purple® Bed from the date of delivery. The second bed is ineligible for return or exchange.

To be eligible for an exchange, your first Purple® Bed must be clean and undamaged. You must email Customer Delight before starting the return process to confirm you’re eligible for exchange.

If you would like to exchange your mattress for a new model within the 100 night trial, you are eligible for a full refund of your original mattress purchase. In order to exchange your original mattress purchase, you must follow the mattress return policy and place a new order for the mattress model for which you want to exchange. When you exchange within the 100 night trial, you will not be eligible for another 100 night trial on the mattress for which you exchanged. If you exchange for another model, we assume you already love the Purple technology and simply need a different model to fit your needs. After an exchange has been placed, the 100 night trial will end and you will not receive the remaining trial days from your original order. After the return process is completed for your original mattress purchase, you will receive a full refund on that mattress.

Contact:
Email: [email protected]
Phone: 888-848-8456

Seat Cushions:

You have 30 calendar days to exchange your Purple® Seat Cushion from the date of delivery. To be eligible for a return, your cushion must be clean and undamaged.

Contact:
Email: [email protected]
Phone: 888-848-8456

Refunds

Your purchase will be refunded to the original method of payment or as store credit once the return is confirmed

Shipping

Purple will cover the shipping or pickup charges for returns and exchanges, except when there are extenuating circumstances. You will be informed beforehand if extra charges will apply.

Contact Us

Please note that returns and exchanges cannot be handled through social media. In order to make a return or exchange, you must call or email our Customer Delight team.

You can contact us here:

Email: [email protected]

Call: (888) 848-8456

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