Returns & Exchanges

PurpleFlex™ (Previously known as NewDay™), Purple Mattress®, Purple Plus™, PurpleRenew™, Purple Restore™ Mattress, Purple RestorePlus™ Mattress, Purple RestorePremier™ Mattress, Purple Rejuvenate™ Mattress, Purple RejuvenatePlus™ Mattress, Purple RejuvenatePremier™ Mattress, and Kid Mattress®

You have 100 calendar days from the date of delivery to return your Purple® mattress.

Because it can take some time for your body to adjust to better support, we require sleeping on the mattress for a minimum of 21 days. For tips on how to make your sleep experience better, please contact us or check out our blog!

To be eligible for a return, the mattress must be clean, undamaged, and have the mattress law tag attached.  Photos of the mattress and the law tag will be required.

We will refund the full product price of the mattress less the value of any discount, interest accrued, and transportation charges once the mattress has been picked up. In no event will the transportation costs deducted from the refund exceed Purple's then- standard freight charges. Purple or one of our authorized partners will arrange a time to remove the mattress for you.

PurpleFlex™ (Previously known as NewDay™), Purple Mattress®, Purple Plus™, PurpleRenew™, Purple Restore™ Mattress, Purple RestorePlus™ Mattress, Purple RestorePremier™ Mattress, Purple Rejuvenate™ Mattress, Purple RejuvenatePlus™ Mattress, Purple RejuvenatePremier™ Mattress, and Kid Mattress®

You have 100 calendar days from the date of delivery to exchange your Purple® mattress. Because it can take some time for your body to adjust to better support, we require sleeping on the mattress for a minimum of 21 days. For tips on how to make your sleep experience better, please contact us or check out our blog.

To be eligible for an exchange, the mattress must be clean and undamaged. We may include additional transportation charges once the exchanged mattress has been picked up. In no event will the transportation costs exceed Purple's then- standard freight charges.

You are allowed one exchange. Your 100-night trial will continue from the date the first mattress was delivered (or 30 days from the delivery of your second mattress, whichever is greater). In most cases, your first mattress will be removed at the same time the second mattress is delivered.

To start a exchange (or for helpful hints), call Customer Care at 1-888-848-2305.

For questions about products purchased at a retail location, please contact the store directly.

Purple Harmony™ Pillow, Purple Pillow®, Purple TwinCloud™ Pillow, Purple Cloud™ Pillow, Kid’s Purple Pillow®, Purple Freeform™ Pillow, Purple Dreamlayer™ Pillow, Purple Harmony Anywhere™ Pillow, and Purple Pillow Booster.

You have 100 calendar days from the date of delivery to return your Purple® pillow for a full refund. Because it can take some time for your body to adjust, we recommend sleeping on the pillow for a minimum of 30 days. For tips on how to make your sleep experience better, please contact us or check out our blog.

To be eligible for a return, the pillow must be clean and undamaged.

To start your return:

Start Pillow Return

Or email returns@purple.com (non-mattress returns only)

We don’t offer exchanges on pillows but you can easily return your item and purchase the one you want.

All Purple Seat Cushions

You have 30 calendar days from the date of delivery to return your Purple® Seat Cushion

To be eligible for a return, the seat cushion must be clean and undamaged.

To start your return:

Start Cushion Return

Or email returns@purple.com (non-mattress returns only)

We don’t offer exchanges on seat cushions but you can easily return your item and purchase the one you want.

All Purple Sheet Sets, All Purple Pillowcase Sets, Purple Waterproof Mattress Protector, Purple Mattress Protector®, Purple Duvet®, Harmony Anywhere Travel Case and the Bearaby Weighted Blanket®.

You have 30 calendar days from the date of delivery to return your Purple bedding for a full refund.*

To be eligible for a return, the bedding must be clean and undamaged.

To start your return:

Start Bedding Return

Or email returns@purple.com (non-mattress returns only)

*Customer responsible for return shipping

We don’t offer exchanges on bedding products but you can easily return your item and purchase the one you want.

Purple Premium Smart Base, Purple Premium Plus Smart Base, Purple Adjustable Base, Purple Platform Bed Frame, Purple Metal Platform, Purple Bed Frame, Purple Foundation, Purple Headboard.

Due to the nature of bed frames and headboards, we do not offer returns or refunds on these products. For questions, please email returns@purple.com or contact Customer Care at 1-888-848-2305.

We don’t offer exchanges on bases, platforms, bed frames, or the headboard.

Due to the nature of bed frames and headboards, we do not offer exchanges on these products. For questions, please email returns@purple.com or contact Customer Care at 1-888-848-2305