Returns & Exchanges

We want you to love your Purple products. But if you’re having problems, we can exchange them or help you return them.

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Mattresses

Purple Mattress®, Purple Plus™, Purple Hybrid®, Purple Hybrid Premier® 3, Purple Hybrid Premier® 4, and Kid Mattress®

You have 100 calendar days from the date of delivery to return your Purple® mattress. Because it can take some time for your body to adjust to better support, we require sleeping on the mattress for a minimum of 21 days. For tips on how to make your sleep experience better, please contact us or check out our blog.

To be eligible for a return, the mattress must be clean and undamaged.

We will refund the full product price of the mattress less the value of any discount, interest accrued, and shipping charges.

To start a return (or for helpful hints), call Customer Care at 1-888-848-2305.

For questions about products purchased at a retail location, please contact the store directly.

Purple Mattress®, Purple Plus™, Purple Hybrid®, Purple Hybrid Premier® 3, Purple Hybrid Premier® 4, and Kid Mattress®

You have 100 calendar days from the date of delivery to exchange your Purple® mattress. Because it can take some time for your body to adjust to better support, we require sleeping on the mattress for a minimum of 21 days. For tips on how to make your sleep experience better, please contact us or check out our blog.

To be eligible for an exchange, the mattress must be clean and undamaged.

You are allowed one exchange. Your 100-night trial will continue from the date the first mattress was delivered (or 30 days from the delivery of your second mattress, whichever is greater). In most cases, your first mattress will be removed at the same time the second mattress is delivered.

To start a exchange (or for helpful hints), call Customer Care at 1-888-848-2305.

For questions about products purchased at a retail location, please contact the store directly.

Do I Need to Adjust to My New Mattress?

When you’re used to sleeping on another mattress, it can take some time for your body to completely adjust to the superior support from your new Purple mattress. We highly recommend you sleep on it for at least 21 nights to let your body adjust. After that, if you’re still not sleeping well, we’ll help with an exchange or return. 

Pillows

Purple Harmony™ Pillow, Purple Pillow®, Purple TwinCloud™ Pillow, Purple Cloud™ Pillow, Kid’s Purple Pillow®, Purple Pillow Booster.

You have 100 calendar days from the date of delivery to return your Purple® pillow for a full refund. Because it can take some time for your body to adjust, we recommend sleeping on the pillow for a minimum of 30 days. For tips on how to make your sleep experience better, please contact us or check out our blog.

To be eligible for a return, the pillow must be clean and undamaged.

To start your return:

Start Pillow Return
 

Or email returns@purple.com (non-mattress returns only)

We don’t offer exchanges on pillows but you can easily return your item and purchase the one you want.

Seat Cushions

All Purple Seat Cushions

You have 30 calendar days from the date of delivery to return your Purple® Seat Cushion

To be eligible for a return, the seat cushion must be clean and undamaged.

To start your return:

Start Cushion Return

Or email returns@purple.com (non-mattress returns only)

All Purple Seat Cushions

You have 30 calendar days from the date of delivery to exchange your Purple® Seat Cushion.

To be eligible for an exchange, the seat cushion must be clean and undamaged.

Call Customer Care at 1-888-848-2305.

Bedding

All Purple Sheet Sets, All Purple Pillowcase Sets, Purple Mattress Protector, Purple Duvet, and the Bearaby® Weighted Blanket

You have 30 calendar days from the date of delivery to return your Purple bedding for a full refund.*

To be eligible for a return, the bedding must be clean and undamaged.

To start your return:

Start Bedding Return

Or email returns@purple.com (non-mattress returns only)

*Customer responsible for return shipping

Sleepy Jones + Purple Pajamas

You have 45 calendar days from the date of delivery to return your Purple sleepwear for a full refund.*

To be eligible for a return, the product must be clean and undamaged.

To start your return:

Start Online Returns here

Or email returns@purple.com (non-mattress returns only)

*Customer responsible for return shipping

We don’t offer exchanges on bedding products but you can easily return your item and purchase the one you want.

Bed Frames

Purple Platform Bed Frame, Purple Bed Frame, Purple Foundation, Purple Headboard, Ascent Adjustable Base

Due to the nature of bed frames, we no longer offer returns, exchanges, or refunds. For questions, please email returns@purple.com or contact Customer Care at 1-888-848-2305.

We don’t offer exchanges on bases, platforms, bed frames, or the headboard.

Have questions? Ask a Sleep Expert.

What Does My Warranty Cover?

It’s rare, but once in a while there’s an actual problem with a product. Learn more about what your Purple warranty covers.

Only Purple Has the GelFlex Grid

And only the GelFlex Grid offers the perfect combination of sleep-inducing, comfort-enhancing, pressure-relieving benefits. Our Grid layer cushions and supports, adapts as you move, and stays the perfect temperature – all night long.

Real People, Not Robots

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