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Frequently Asked Questions

Why visit a mattress store?

Buying a mattress used to be pretty straightforward. You visited a mattress store, tested the comfort of a few mattress options, made your choice and had it delivered. With the rise of online mattress stores, mattress buying choices have become more complex.

There’s really no right or wrong choice when it comes to deciding how you’ll buy your mattress. Depending on your lifestyle, budget, and personal preferences, either method can work well — as long as you end up getting a good night’s sleep on a mattress you love.

At the end of the day – literally – your bed is a highly personalized choice. Some savvy mattress shoppers use a combo – you could visit a mattress store.

Whether you shop online or at a mattress store, we know you will fall in love with your Purple. With the highest quality materials and patented No Pressure® Support of the Purple Grid™, sleeping on a Purple will provide you with the great night’s sleep you deserve.

Benefits of buying a mattress in store

The best part is that you don’t even have to change out of your pajamas – you can order your mattress in the middle of the night if that’s what suits you. You don’t have to worry about store hours or spending money at the gas pump.

Trying Your Mattress
A key benefit of buying your mattress from a mattress store is that you get to try the mattress before you make your purchase. You can lie down on it, bounce on it, roll around on it, and find your best sleeping position before deciding that it’s the right mattress for you.

When shopping online, you make your choice based on photos or information presented by the mattress retailer and by reading online mattress reviews. Some mattresses, like Purple, can be ordered online and also found in mattress or furniture stores, so you can try them out firsthand. If you’re the type of person that needs to see a mattress in person before buying, Purple gives you this option by partnering with select mattress stores.

Even if you want to purchase your mattress online, it can sometimes be helpful to visit a quality mattress showroom so you can get an idea of bed sizes and mattress types. Once you try a Purple, you'll realize that memory foam mattresses, adjustable beds, and innerspring mattresses simply can't compare. Thanks to science, mattress technology has improved – and you deserve the best when you crawl into bed each night.

The good news is that you can shop online and still be able to test your mattress. Purple offers 100-night sleep trial period and free returns – giving you plenty of time to try the mattress that you’ve purchased online. This is a great option, because sometimes it can take a couple of weeks to adapt to a mattress. You can’t get this same experience by trying a few mattress brands in a showroom. Order online from Purple and sleep on a luxury mattress for 100 nights in your own home, worry-free.

Customer Service and Support
If you’re not sure what you’re looking for in a new mattress, visiting a mattress store can be a great place to start. With knowledgeable sales representatives at your disposal, you can talk to experts and allow them to steer you toward the options that will best meet your needs. But if you’d rather find information on your own, then you might prefer to do some online research and read mattress reviews to figure out what’s most important to you.

Who are Purple’s retail Partners?

Bed Bath & Beyond, Big Sandy, Bloomingdale's, City Furniture, Furniture Row, HOM Furniture, Macy's, Mathis Brothers, Mattress Firm, Raymour & Flanigan, Rooms To Go, and Steinhafels.