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Frequently Asked Questions

Why visit a mattress store?

Buying a mattress used to be pretty straightforward. You visited a mattress store, tested the comfort of a few mattress options, made your choice and had it delivered. With the rise of online mattress stores, mattress buying choices have become more complex.

There’s really no right or wrong choice when it comes to deciding how you’ll buy your mattress. Depending on your lifestyle, budget, and personal preferences, either method can work well — as long as you end up getting a good night’s sleep on a mattress you love.

At the end of the day – literally – your bed is a highly personalized choice. Some savvy mattress shoppers use a combo – you could visit a mattress store.

Whether you shop online or at a mattress store, we know you will fall in love with your Purple. With the highest quality materials and patented No Pressure® Support of the Purple Grid™, sleeping on a Purple will provide you with the great night’s sleep you deserve.

Benefits of buying a mattress in store

The best part is that you don’t even have to change out of your pajamas – you can order your mattress in the middle of the night if that’s what suits you. You don’t have to worry about store hours or spending money at the gas pump.

Trying Your Mattress
A key benefit of buying your mattress from a mattress store is that you get to try the mattress before you make your purchase. You can lie down on it, bounce on it, roll around on it, and find your best sleeping position before deciding that it’s the right mattress for you.

When shopping online, you make your choice based on photos or information presented by the mattress retailer and by reading online mattress reviews. Some mattresses, like Purple, can be ordered online and also found in mattress or furniture stores, so you can try them out firsthand. If you’re the type of person that needs to see a mattress in person before buying, Purple gives you this option by partnering with select mattress stores.

Even if you want to purchase your mattress online, it can sometimes be helpful to visit a quality mattress showroom so you can get an idea of bed sizes and mattress types. Once you try a Purple, you'll realize that memory foam mattresses, adjustable beds, and innerspring mattresses simply can't compare. Thanks to science, mattress technology has improved – and you deserve the best when you crawl into bed each night.

The good news is that you can shop online and still be able to test your mattress. Purple offers 100-night sleep trial period and free returns – giving you plenty of time to try the mattress that you’ve purchased online. This is a great option, because sometimes it can take a couple of weeks to adapt to a mattress. You can’t get this same experience by trying a few mattress brands in a showroom. Order online from Purple and sleep on a luxury mattress for 100 nights in your own home, worry-free.

Customer Service and Support
If you’re not sure what you’re looking for in a new mattress, visiting a mattress store can be a great place to start. With knowledgeable sales representatives at your disposal, you can talk to experts and allow them to steer you toward the options that will best meet your needs. But if you’d rather find information on your own, then you might prefer to do some online research and read mattress reviews to figure out what’s most important to you.

What do I need to know when I visit a mattress store?

So you've decided to buy a new mattress — congratulations! There are multiple benefits to buying a mattress in person, and here’s what you can expect when you shop in store.

First, you’ll find high-quality mattresses from trusted brands. A quality showroom can be a place of comfort and wonder. You may try as many mattresses as you like, while you close your eyes and imagine you’re sleeping. Be sure to test each of our Purple mattresses so you can experience the innovative Purple Grid™ technology that provides your most comfortable, supportive sleep yet.

Second, know that the sales associates are at your service! One of the key differences between purchasing online vs in store is that in the store, you have a team of mattress experts at your disposal, ready to answer any sleep questions you may have. With their help, you can find a mattress that best suits your sleep habits. Plus, they can also help you pick out a new bed frame and dispose of your old mattress, if needed.

Third, do your research before you go to the store. Ask yourself why you want to replace your old mattress. How do you currently feel when you wake up in the morning, and how would you like to feel when you wake up in the morning? What kind of sleeper are you: side, back, stomach, combo?

With thoughtful research and the expert sales associates, you're bound to walk out with a comfortable, supportive mattress that fits your needs.

What’s the best way to test out a mattress at the store?

The greatest benefit of mattress store shopping is the ability to try before you buy. As you lie down, imagine what it would be like to sleep on that mattress each night. Be sure to take your time to avoid an impulse purchase. After all, you spend almost a third of your life sleeping, so make sure the mattress you pick is worth it.

For starters, don’t lie down stiff as a board. How do you usually sleep at night? If you sleep on your stomach, flip onto your belly and see how it feels. If you sleep on your side, test each side to see if your hips and neck are receiving the proper support. If you’re a combo sleeper, change positions to make sure it's comfortable for you, no matter how you sleep. Wiggle around. Toss and turn. That’s what the showroom mattresses are there for! Treat the test model like you would at home. We promise it can handle every toss, turn, and tumble.

What else should you consider when testing mattresses? Pay attention to specific parts of your body. Are you feeling pressure anywhere? If you're a side sleeper and feel pressure on your hip, you'll probably wake up with achy hips if you purchase it. The same is true for the shoulders and neck. Try this technique on several mattresses, to make sure you fit the one that gives you proper support. Don’t be afraid to tell the sales expert if something feels off. They want to help you find the right mattress as much as you do.

If you sleep with a partner, make sure you bring them along. If you have different preferences regarding firmness, it’s important to find something that works for both of you. If you need help, consult with one of the experts.

What should I take with me to a mattress store?

Set yourself up for success with a little preparation. Before you make the trip, have a good idea what kind of mattress you want. Research everything from brands to styles to types — as well as price points. Then, create a list of the ones you'd like to test drive at the store.

Next, make sure your dream mattress can fit in your space. Bring measurements and know what kind of bed frame you’ll be using (i.e. size, platform or not, if it needs box springs). This will help you avoid splurging on a California king when your bedroom space only fits a queen.

Also, come prepared with questions. Sales associates know the ins and outs of each mattress model in stock, so they’ll be able to help you find the mattress that’s right fit for you.

Finally, to experience the full comfort of your future mattress, wear comfortable clothes. While we can’t advocate wearing your pajamas to mattress stores, dress in something soft so you can feel the mattress beneath you. Consider wearing a t-shirt, leggings or gym shorts, and shoes that easily slip on and off.

Who are Purple’s retail Partners?

Bed Bath & Beyond, Big Sandy, Bloomingdale's, City Furniture, Furniture Row, HOM Furniture, Macy's, Mathis Brothers, Mattress Firm, Raymour & Flanigan, Rooms To Go, and Steinhafels.