Reviews

It works great with not only the Purple Mattress, but any other mattress as long as it is compatible with adjustable bed frames. If you don’t know whether or not your existing mattress will work on an adjustable frame, ask the manufacturer or the store you bought it from.

If you have a standard panel decorative bedframe and can remove the wooden slats, it should fit inside (see dimensions for the specific size and measure to make sure). The Ascent width and length dimensions are 0.5” shorter than the mattress to accommodate that. Note: The bottom of the adjustable base does currently need 3” of clearance below it for the movement of the motors, and the Ascent’s wooden legs are 9” tall.

Yes — with the exception of the perfected Zero-G position! The Purple Ascent Adjustable Base™ is designed to help you find the perfect position, day or night. If one of the settings doesn’t feel quite right, use the remote to adjust to your liking. Then you can reprogram the remote to remember that position, so you don’t have to manually set it again.

The Purple Ascent Adjustable Base™ has a 10-year limited warranty covered by Ergomotion. If you need assistance with your bed frame, their customer service number is 1-888-550-3746

To ensure your satisfaction with this product, Purple^® is pleased to offer you a 100-night trial. You have 100 calendar days from the date of delivery to return your Purple Ascent Adjustable Base^™. Because it can take time to become familiar with the product, we require a minimum trial of 21 days.

If the adjustable base is not functioning properly, customers should first contact Ergomotion warranty service by visiting https://warranty.ergomotion.com/warranty or calling 1-888-550-3746.

To initiate a return or to receive helpful hints, call Purple Customer Care at 1-888-848-2305.

To be eligible for a return, you must still be within your 100-night trial period and have had it for at least 21 days. The bed frame must be fully functional, clean, undamaged, and returned in its original packaging. Once eligibility for return is confirmed, a specialist will help facilitate the process and send you a return shipping label. The label, including the Return Merchandise Authorization number, must be visible and legible on the package.

Due to the nature of this product, there is a 10% restocking fee on all returns. You are responsible for dropping off the repackaged bed frame with attached shipping label at FedEx or another specified shipping location. If you are unable to drop off at a shipping location, you may opt-in for FedEx pickup, but an additional fee will be deducted from your refund. Pickup fees may range from $240 up to $500.

Once we receive your returned item, we will inspect it to ensure compliance with the requirements stated above. If it passes inspection, you will be refunded the full product price less the value of any discount, interest accrued (if financed), 10% restocking fee, and any pick-up or box charges if applicable. If it does not pass inspection, we will notify you regarding the reasons for the failure.

For questions about products purchased at a retail location, please contact the store directly.

You can use a headboard with it. To attach your headboard, it does require headboard brackets. You can add them to your cart when purchasing, or you can reach out to Purple Customer Care at 1-888-848-0248.

Every adjustable base comes with one remote only and will only pair with one remote – with the exception of the Split King, which comes with two.