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Purple® Mattress Return Policy and Recycle Program

Helping Your Community Sleep Easier

Purple Returns

Purple loves helping you feel better. Whether it’s by relieving pain, getting you comfy, or just making you smile, it’s what we’re all about. So when it came down to choosing what to do with a returned mattress, a donation program was the clear choice.

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From the day it arrives at your doorstep you have 100-nights to fall head-over-heels in love with your Purple! Though most people swoon over the Purple® Bed from night one, not everyone is ready to commit to its pressure reducing magic quite yet.

By magic, we mean super cool science. Purple’s Smart Comfort Grid™ relieves your pressure points as it supports your back even better than Chewie supported Han Solo.

The first few nights might be an adjustment since your body may not be used to the full support Purple provides, so we recommend sleeping on the bed at least 30 nights. Feel free to reach out to our Comfort Gurus for any tips or tricks on getting the most out of your Purple!

If you decide Purple isn’t your cup of tea within the first 100 nights, you can return it for a full refund! Don’t worry, we totally still love you..and so will the organized charity your mattress will be donated to.

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Purple’s Mattress Donation Program – How It Works

If you can’t quite seem to adjust after the recommended 30 nights, contact our Purple Comfort Gurus! We will arrange a pickup and help find an organized charity to have it donated to. If you have an organized charity in mind for your Purple to go to, let us know when you start the return process! It is important to understand the many factors in mattress disposal.

Once we’ve received and verified the donation receipt you’ll be issued a full refund.* That’s right, 100% — no restocking fee, no pick-up fees, and no fees just for fees sake.

It’s a win-win-win. You get your money back, we get to donate a mattress, and someone in need gets to sleep easy at night!

Several hands reaching up with a thumbs-up gesture against purple background.

*Shipping costs and interest accrued through financing are not refunded.

A Few Important Notes

Purple Return Policy

  • Any return must be authorized by Purple before you donate your mattress. Just call or email the Gurus to get it started!
  • If you would like to choose an organized charity to donate to, it must be approved by Purple prior to the donation
  • While you can return your bed for any reason within the 100-Night trial, it must be clean and undamaged.
    Purple and any service provider dispatched to pick up a mattress maintain the right to refuse a mattress for damage, stains, strong odors, or anything else that may make the mattress unusable to the receiving party.
  • This program does a lot of good for you and your community. We understand the risks that such a program may incur, but we trust you!

Recycling Purple

The Purple® Bed and its packaging is recyclable!

If we’re unable to find a charity in your area, we’ll work to find someone to pick it up from you to recycle it or make sure it finds a good home.

Recycle symbol cut out of purple cardboard.

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