Purple Returns Center

Home of the 100 night mattress trial.

Half Moon
Night Of Delivery
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Nights
“It took about 30 nights for us to get use to it and not wake up sore in the morning anymore. Now we wake up so refreshed and feel great. Give it a chance.”
Jacie H.

Questions to consider

Do you have a stretchy sheet and mattress protector on your Purple® Mattress?

The Purple® Mattress features the Smart Comfort Grid, which is designed to dynamically adapt to your individual pressure points and body shape. Non-stretchy bedding can create a drum effect that doesn’t allow you to sink into the ultra-comfy Smart Comfort Grid properly.

The Purple Sheets and Mattress Protector are designed with unheard-of to work in perfect harmony with your Purple® Mattress, along with oodles of other cool and comfy features. You don’t have to use Purple bedding, just make sure whatever you’re using has plenty of stretchiness.

What foundation do you have your Purple® Mattress on?

On occasion, we see that the base/foundation may be the cause of unnecessary discomfort while you sleep. We recommend that slats be 3" apart or less. Preferably we recommend your bed lay on a solid frame in general (Wood or metal frame, etc.), and not traditional box spring.

How long have you been sleeping on your Purple® Mattress?

Some customers have found that it takes a while for their body to adjust to the support of the Purple® Mattress — sometimes even 3-4 weeks. This is especially true for sleepers coming off of a broken down and/or unsupportive mattress. If you find that you’re waking up sore, this may be the case.

We highly recommend you sleep on your new mattress at least 30 nights to fully adjust. If you’re still not convinced after a month, try sleeping on another mattress for a night (your old bed, guest room, or maybe go on a romantic getaway!).

Return/Exchange Policies

  • Mattresses
  • Pillows
  • Bedding
  • Powerbase
  • Platform Base
  • Seat Cushion
  • Pet Bed
The Purple Mattress The Purple Pillow Sheets The Purple Powerbase Platform Base The Seat Cushion Pet Bed

Mattresses Return Policy

The Original Purple® Bed, The New Purple® Mattress

You have 100 calendar days (from the date of delivery) to return your Purple® Bed. We recommend sleeping on your Purple Bed for at least 30 nights to allow your body to properly adjust. For recommendations on how to make your sleep experience better, please contact us using the information below or check out our blog!

To initiate a return, call Customer Care at 888-848-2305. Once eligibility is confirmed, a specialist will help facilitate the process (to be eligible for a return, you must still be within your 100-night trial period, and the mattress must be clean and undamaged). You will be refunded the full unit price of the mattress less the value of any discount.

For questions about products purchased at a retail location, please contact the store directly.

Mattresses Exchange Policy

The Original Purple® Bed, The New Purple® Mattress

You have 100 calendar days to exchange your Purple® Bed from the date of delivery. You are allowed one exchange.

To initiate an exchange, call Customer Care at 888-848-2305. Once eligibility is confirmed, a specialist will help facilitate the process (to be eligible for an exchange, you must still be within your 100-night trial period, and the mattress must be clean and undamaged).

An exchange is a two-step process: 1) A return of your initial mattress, and 2) A purchase of a different size or model. To complete the exchange process, you will need to follow the mattress return policy for your initial mattress and place your new order for the different size or model of your choice.

Our specialists will refund your initial purchase immediately. If, however, the order for the replacement mattress is not placed within 30 days of the refund, you will be charged (again) for the initial mattress.

Your 100-night trial will continue to run from the date the first mattress was delivered (or 30 days from the delivery of your second mattress, whichever is greater). In most cases, your first mattress will be removed at the same time the second mattress is delivered.

Pillows Return Policy

The Purple® Plush Pillow, The Purple® Pillow

You have 100 calendar days to return your Purple® Pillow from the date of delivery. We recommend sleeping on your Purple® Pillow for at least 30 nights to allow your body to properly adjust. For recommendations on how to make your sleep experience better, please contact us using the information below.

To be eligible for a return, your Purple® Pillow must be clean and undamaged.

To initiate your return, please call 888-848-2305 or email [email protected] (non-mattress returns only)

Bedding Return Policy

Purple Sheets, Purple Mattress Protector, Purple Blanket

If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery. To be eligible for a return, your Purple Sheets, Purple Mattress Protector, or Purple® Blanket must be clean and undamaged.

To initiate your return, please call 888-848-2305 or email [email protected] (non-mattress returns only)

*Customer responsible for return shipping.

Powerbase Return Policy

Due to the nature of the Purple Powerbase, it is not eligible for return or refund.

Platform Base Return Policy

If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery. To be eligible for a return, your Purple Platform Base must be clean and undamaged.

To initiate your return, please call 888-848-2305 or email [email protected] (non-mattress returns only)

*Customer responsible for return shipping.

Seat Cushion Return Policy

You have 30 calendar days to return your Purple® Seat Cushion from the date of delivery. To be eligible for a return, your Purple Seat Cushion must be clean and undamaged.

Seat Cushion Exchange Policy

You have 30 calendar days to exchange your Purple® Seat Cushion from the date of delivery. To be eligible for a return, your cushion must be clean and undamaged.

Pet Bed Return Policy

You have 100 calendar days to return your Purple® Pet Bed from the date of delivery. We recommend allowing at least 30 days for your pet to properly adjust to their new Purple® Pet Bed. For recommendations on how to make their sleep experience better, please contact us using the information below.

To be eligible for a return, your Purple® Pet Bed must be clean and undamaged.

To initiate your return, please call 888-848-2305 or email [email protected] (non-mattress returns only)

Begin your return

Our Purple Returns Experts are here to walk you through every step of your simple return and answer any questions you might have. Drop us a line!
Please note: for questions about products purchased at a retail location, please contact the store directly.

Call Us

888-848-2305

Returns Department Hours:

Mon - Fri

8 AM - 4:30 PM MT