In case you missed it: Purple has been rated by J.D. Power as No. 1 in customer satisfaction for the bed in a box category. The 2019 Mattress Satisfaction Report, now in its fifth year, measures customer satisfaction with mattress types based on seven factors: comfort, price, support, durability, warranty, variety of features, and customer service. Purple earned the top score for all bed in a box mattress companies.
Are you surprised? We weren’t! Honored? Yes. Flattered? Absolutely. But surprised? No way. We work hard to make sure you have a great experience with Purple, and we’re pleased to be honored for our excellence.
Why Purple Is the Highest Rated Mattress in Customer Satisfaction
- Variety of Features
- Customer Service
When it comes to customer satisfaction, there’s a lot to consider. At Purple, we strive to make every interaction a positive experience. We start with some of the most innovative and truly outstanding sleeping products available, and we pair them with great value – including our warranties and our top-notch, helpful and supportive customer service team.
The J.D. Power Mattress Satisfaction Report is based on responses from consumers who purchased mattresses in the year leading up to the survey hitting the field in late 2019. There are many reasons why Purple gets such high-scoring bed in a box reviews.
When it comes to providing superior comfort, Purple is hard to beat. After all, we pioneered the Purple Grid™ technology, with its unique approach to both comfort and support. The open cell grid provides cool comfort and support that’s unlike any other mattress material. You’ll feel like you’re sleeping on a cloud – no matter your body type or preferred sleeping position. Back, side and stomach sleepers all get a great night’s sleep on a Purple Mattress.
Purple’s commitment to comfort doesn’t stop with our mattresses – it applies to all our products, from mattress protectors and pillows to our super stretchy and breathable sheets, bed frames, weighted blankets, and more.
You can rest easy knowing you get great value for your money when you shop with Purple. In addition to our low prices and flexible payment options, you can also take advantage of deals and promotions that we offer throughout the year. Enjoy free delivery with every order. Remember that with our 100-night trial period, you have plenty of time to test your Purple Mattress to make sure it’s the best option for you.
Purple mattresses provide amazing support and pressure relief – right where you need it, for any kind of sleeper or body type. The patented Purple Grid™ will contour to the shape of your body and support your pressure points so it feels you’re sleeping on a cloud. Our hybrid models, the Purple Hybrid and Purple Hybrid Premier, also offer additional support with a base layer of individually wrapped responsive-support coils. And when it comes to the edge of your mattress, we have you covered – all Purple mattresses feature enhanced edge support.
When purchasing something important like a mattress, you want to make sure it’s built to last. Every Purple Mattress is made of high-quality materials that don’t easily break down. You can expect that your Purple Mattress will last up to 10-20 years, though we recommend replacing your mattress about every 7-10 years. That’s durability you can feel good about.
Every Purple Mattress features a 10-year limited warranty. You can feel good knowing that you’ve purchased a high-quality mattress that’s guaranteed to last. And on the off chance you need to return your Purple mattress, you’ll be able to do that with no hassle. Try a Purple for 100 nights and rest easy knowing returns are free during this extended trial period.
6. Variety of Features
We know that our customers appreciate choices and options, so we’ve gone above and beyond to provide a full range of products and features to help you get a good night’s rest.
With Purple, you have access to a total sleep system that includes the best pillows on the planet, soft, stretchy, and breathable bamboo sheets, bed frames, blankets and more that elevate the quality of your sleep when all used together. We understand that there’s more to a good night’s sleep than just a mattress – even when it’s the best mattress on the planet. And while our mattresses are outrageously comfortable, you can take your sleep to the next level when you team them with other Purple sleep products. Our products work together in harmony to give you a great night’s sleep.
7. Customer Service
We are committed to providing top-notch service to our customers. We sincerely care about the experience you have with our products and our company. With a super friendly customer service staff, 100-night sleep trial, live chat options, knowledgeable phone support, free returns and pickup – and more – customer service is the foundation of our business.
We want you to feel great about every Purple sleep product you purchase, so we commit to making your experience amazing from beginning to end. We’re honored that J.D. Power has awarded us the highest rated mattress in customer satisfaction.
A variety of different groups and organizations test and rate various types of mattresses on a regular basis. When it comes time to buy a new bed, you can usually find all kinds of online resources to help you figure out the type of mattress that’s best for you.
The Hyper-Elastic Polymer™ material of the Purple Grid is a breakthrough in mattress technology. This patented open cell grid comfort layer makes Purple mattresses so comfortable and popular. The Purple Grid is soft where you want it and supportive where you need it, for any body type and sleeping position. You don’t have to choose between the right level of support and softness, you can have it all with a Purple. The Hyper-Elastic Polymer™ grid provides support for your neck, back and legs just like a firm mattress, but the material is super soft and responsive, which allows it to cradle your pressure points – just like a soft mattress. Voila – the best of both worlds leaves you feeling like you’re sleeping on a cloud.
Memory foam mattresses are affordable and popular, though some sleepers have noted that they tend to sleep hot. Memory foam contours to your body as the material warms up from your body heat. A high-quality memory foam mattress should bounce right back to its original shape once you leave the bed.
The classic innerspring mattress is probably the most common on the market. These mattresses are made of steel coils presented in various configurations, then surrounded with some type of cushioning – usually a foam layer or pillow top. Sometimes, innerspring mattresses get a bad rap, but technology has improved in recent years. Typically, the more innersprings it has, the more comfortable the mattress.
Innerspring mattresses remain popular for a few reasons: They offer a wide variety of firmness levels, and they’re usually pretty budget-friendly. They’re also fairly easy to transport. Innerspring mattresses don’t generally earn the highest marks from sleepers, but with the right construction, they can be an effective option. Depending on the construction of the springs, an innerspring mattress could last as long as 10 years, but a lot depends on how you treat it. If your innerspring does double duty as a trampoline for kids, those coils aren’t going to stand up to that kind of stress for very long.
The pocket coil mattress can be considered a distant cousin of the traditional innerspring, with one major difference: Instead of connecting coils into one large piece, pocket coils are individual springs wrapped separately in fabric encasements. This has a few important benefits. It cuts down on motion transfer, so you won’t get seasick if your partner tosses and turns during the night. Because each spring can work independently, it provides better overall support. Pocket coil mattresses can be more expensive than innerspring mattresses, they typically provide superior comfort and support.
Air mattresses can be used for a short-term sleeping solution, such as a temporary guest bed. They’ve come a long way over the years, and today many feature a top layer made of memory foam, latex or conventional foam. These types of mattresses usually get good customer reviews, especially in terms of comfort, support, and convenience. You do have to be careful with air mattresses; they also are known for issues like air loss, malfunctions or breakdowns. Their durability depends largely on how you treat them – if folks are jumping around on them or they’re asked to bear more weight than they’re designed for, you might find yourself patching leaks pretty frequently.
According to many mattress reviews, latex mattresses tend to score well for providing comfort and support. They are also popular with consumers who are looking for an eco-friendly mattress since you can find them made with all-natural materials. Sold on the high end of the pricing spectrum, latex mattresses come in many different styles, models, and designs. The durability of a latex mattress can depend on how it’s constructed and the particular materials used.
Highest Rated Mattresses
Best Hybrid Mattress – Purple Hybrid Premier
Purple is pretty hard to beat, especially in this category. Customers love the feel of the Purple Grid™, which consistently earns high marks for comfort, support, breathability, and durability. With the Purple Hybrid Premier, you can choose a 3-inch Purple Grid™ for weightless support or 4-inch Purple Grid™ for zero-gravity comfort. This layer rests atop a base of individually wrapped responsive-support coils that enhance overall comfort, responsiveness, and durability of your mattress. It’s truly like sleeping in the lap of luxury. And with our 100-night trial period and easy, no-fuss returns, it’s easy to see why customers rate Purple so high when it comes to customer satisfaction.
Best Memory Foam: GhostBed
Formulated by NASA in the 1970s, memory foam is a popular mattress material and generally gets good ratings from consumers. The original GhostBed mattress features a gel memory foam layer, plus a support layer of high-density poly foam. The GhostBed Luxe is GhostBed’s top-tier model in terms of softness and comfort, and the foam mattress contains GhostBed’s “Ice Fabric.”
When it comes to a comparison of Ghostbed vs. Purple, there are a lot of considerations to keep in mind – everything from materials to warranty, returns, firmness, durability and more. While they may attract similar consumers, the two mattresses are actually very different.
Best Memory Foam Hybrid: Casper
The Casper mattress features three different kinds of foam – perforated Airscape foam, memory foam, and support/base foam. It’s perhaps best known for the level of firmness it provides, and Casper also offers free returns. When you look at mattress reviews of Casper vs. Purple, you’ll find that the two are very different. Though each brand offers specific pros, only Purple has the Purple Grid™.
Best Polyfoam: Tuft & Needle
Tuft & Needle’s two-layer mattress features adaptive foam that customers say provides pressure relief and breathability. You can also get free shipping and no-drama returns. If you’re curious about Tuft & Needle vs. Purple, you can read a side-by-side comparison of materials, pricing, warranty, and more.
Best Hyper-Elastic Polymer™ Material – Purple
This one was obvious, right? After all, only Purple features the Purple Grid™. Based on more than 20 years of research and development, this groundbreaking invention first made its mark in seat cushions before it took the mattress industry by storm. The Hyper-Elastic Polymer™ material is designed to maximize airflow and provide personalized comfort and support for every sleeping position and body type. Each mattress comes with a 10-year warranty and 100-night sleep trial with free returns.
Best Rated Mattress
Here at Purple, we just want you to get a great night’s sleep. While our proprietary Purple Grid™ technology sets us apart from other mattress brands, at the end of the day, it’s a commitment to our customers that matters most.
We’re honored to be the highest rated in customer satisfaction. To all our loyal customers – thank you for trusting us with your sleep, and thank you for helping us receive this great honor. Sweet dreams.